MELANY's data-driven read on SERVICENOW, INC. · Services-Prepackaged Software.
ServiceNow provides software that structures and automates business processes through a SaaS delivery model, focusing primarily on the IT function for enterprise customers. It began with IT service management, expanded within IT, and more recently applied its workflow automation to areas beyond IT, notably customer service, HR service delivery, and security operations. ServiceNow also offers an application development platform as a service.
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